How to turn a great idea into a complete train smash in one easy lesson.

 

Like many other people I got one of these in the bulging bag of presents Santa Clause left behind. I must have been a very good chap in the preceding year! A machine! That dispenses draught beer on demand! Sounds too good to be true.

I don’t know about you but I’m a sucker for a great idea and a good sales person. I like to be sold to, I really enjoy watching someone do it well and yes, it gives me a great feeling even though I know, and can see the techniques well demonstrated.

We used to call this service “The Pub” before Covid struck and we all had to bunker in to survive. In the process we all came together as a nation. And, tried to give the supermarket delivery guys and girls a bad back humping the heavy weight bottle and can filled baskets and a tin of beans to our front door. Recyclers have never had it so good as door step collections of glass and aluminium went through the roof.

The SUB beer machine seems like a Krupps idea and product. Essentially a chiller unit with a beer tap, it stores beer under pressure so that you can pour yourself a cold glass of draught beer right after that particularly difficult zoom meeting. The beer, in a limited variety of flavours, comes in sealed bottles called TORPS – because they look like torpedoes? The TORP itself ships with a single use plastic tap and it all slots into the machine very easily and quickly. Once emptied can just give the empty bottle to your friendly neighbourhood recycler for disposal.

We haven’t researched it but we are guessing that the whole system is wrapped up tighter than a ducks ….. in patents and intellectual copyright.

So, SUB’s and other similar machines sound like a great idea don’t they. And, how quick off the mark to see the potential market explosion for home drinkers have these start-ups been? The thing is it’s not as simple as the romantic tradition of independent entrepreneur, has great idea and defies the naysayers by taking it to market. We think that there is, in part, skulduggery here behind the scenes.

When you want to buy a refill, all roads lead to Beerwulf. A Netherlands based start-up whose global ambition is to be the world’s biggest supplier of craft beer to your door. If, like us, you like continental style beers, La Chouffe is a particular favourite, as much as home grown craft, the beer list has some attractions. Kegs are all 2 litres in size and prices start at around £9 and up delivered to the door, sounds OK.

If you search for an alternative Sub keg supplier in the UK you can find one, we did. On further investigation though they are on re-direct to Beerwulf and their email is shut down (thesub.co.uk). So, it seems that Beerwulf is slowly sneaking up on a monopoly or at least being the major player in the TORP resupply market. Big brand beer deliveries are also available from www.beerhawk.co.uk but not TORPS.

Problem is, that in our experience Beerwulf customer service is woeful. Our order took a month to be partly fulfilled. They just couldn’t seem to get anything right. The details of the transaction read like an exam question in how not to value your customers. Everyone can have a bad day, so we tested the system by ordering from a different email. at the time of going to press that still hadn’t arrived either. One major frustration is the (now obviously) over optimistic delivery date displayed with your order. If you know that your systems are suspect, why would you make a promise that it’s unlikely you’ll deliver on?

Don’t just take our word for it. Read the latest couple of pages of reviews on Trustpilot. Be sure to have a read of the two five star reviews (AGD Ltd – 5 reviews one for poor service on a previous “keg” delivery and Nath Andrews – just the one review in the back catalogue) as well. Two glowing reviews from happy customers in a landscape of negativity with a very similar message don’t you think?

At this point it may be important to point out that the money behind Beerwulf is brewing giant Heineken. In a business article published on line in Digital Business News in early 2019 Beerwulf, then CMO Marc Scholten, played down contact with the brewing giant Heineken to allay any suspicion that they might be pulling the strings on this nascent market. On the business website LinkedIn, he now lists his current position as urm…..Marketing Manager at the Heineken Company.

So far, so what. Brewing giant sees a business opportunity to grab a large chunk of a potentially huge new market utilising its own core product (many of the Beerwulf offer beers are brewed by…Heineken). Then, seeks to recover R&D investment by licensing the innovation,

Big companies, have big numbers, big collaborations and big resources. They became big in the first place for a reason. Do we imagine that they have written off the competition of whatever size as irrelevant? To the bigger players, independent breweries are a sign. A sign that things are changing. That their own stronghold is under attack, there is a movement afoot that threatens their monopoly and they need to innovate and take back control.

As consumers and as craft drinks diversify, this is not the time to be giving an existing monopoly player the upper hand again.  TORPS are a great idea; we’d just recommend, swerving the current big company hook-up with Beerwulf and waiting until TORPS are available at all good supermarkets and beer outlets. Will that happen? C’mon, Heineken et al are volume companies. They are about size and how much volume they can shift. The most efficient way of achieving that is a licensing deal with the supermarkets – yes, it’s going to happen and probably sooner (when the sales target for Subs is looking good) rather than later.

This what we like to call the Budgerigar effect. Budgies can live for 10 years in captivity. If the pet shop sells you a budgie at cost or below, they may also sell you the cage and toys to keep the little chap happy. They can then look forward to ten long years of seed sales. If Heineken can sell enough Subs and they also control the TORP market (via a proxy) ….. it’s all happy days for the brewing giant. Photo by David Clode on Unsplash

The real point for beer lovers everywhere is that recent times have seen a resurgence of great beers from innovative small producers. Local brewers, making small batch great craft beers. For the first time in years new pub openings have been spawned from just this demand for great beers and often opened by independent beer lovers or small breweries. The most difficult part of the job for small producers isn’t the making, it’s how you get your product to market. Independent pubs, beer shops and off sales perform this vital role. During Covid local brewers have worked hard on click and collect and local delivery schemes – give them a chance, do your research and make the effort and don’t torpedo the small local business – support local, support independent.

Research and background.

https://uk.trustpilot.com/review/beerwulf.com

https://www.digital-business-news.com/e-commerce/retail/1240-beerwulf-takes-their-saga-further-into-europe

The Queens Head Micro pub, Chepstow

Queens Head micro pub
Lights back on at the Queens Head

 

On the face of it the last thing Chepstow needed a couple of years go in the high street economic climate of the day was another pub. Why then is Glen Ellis’ Queens Heads micropub on Moor Street in this quiet border town, still going strong?

In an age when reality TV delivers anything but reality, people have become jaundiced by tripe served as prime beef steak. This group of people, who are largely immune to advertising, are known by the red spectacle wearing advertising crowd, as the Millennial Generation. Traditional methods of advertising conjury don’t work on this group – a phenomenon so worrying to TV market traders that actual scientific research has been done into this disconcerting group. They are sometimes defined as “native digital” (Forbes magazine) and the first generation to have grown up with digital communication and social media rather than mainstream media. But, whatever age you are, you may be one of them.

People don’t change and they know genuine when they see it. And you could never accuse this great little pub tucked into the row just above the town gate and next to the Police Station of being anything other than good and honest! Walk into the single room bar and it feels like a pub. The wooden bar, tables and seats have the homely warm glow that only good old solid wood can offer, a rough timber post props up the roof while a ramshackle shelf, just about, holds thick tomes on craft beer. The timber floor leads to a decoratively carved bar and the bare stone walls are decorated in beer mats and other treatise to drink good beer. The pub strap line is the famous Hunter S. Thompson quote “Good people drink good beer” – I thank you.

Queens Head micro pub
Queens Head micropub

There’s a good reason for all this architectural pub bonhomie. It’s in the building DNA.  It was The Queen’s Head for many years but was closed as a pub for about 20 years (it had a midlife crisis and became a hairdresser, clothes shop and an office in the intervening years). Glen found it on the property website Rightmove and fell in love with it and the town of Chepstow. Having secured the change of use back to a pub he has just sort of revived it in a way, brought it back to life with a real ale defibrillator in a craft beer paramedic kind of a way. The bar is actually an old church altar, Glen purchased before ever finding an actual venue for his dream micro pub.  The carving IHS in the middle stands for the first 3 letters of Jesus’ name in Greek. The Alpha symbol on the left stands for the first, and the Omega symbol on the right for the last. So, ladies and gentlemen, please step up to the altar of great Welsh beer.

Queens Head micro pub
Queens Head micropub

In many ways what you see today is the manifestation of Glen’s lifelong dream. Now 34 years old and married to Catherine with a 9 month old daughter called Ivy, Glen has worked in pubs since university days. Back in the day when you could choose how you spent the student grant, Glen invested very wisely in an appreciation of good beer and he’s had – important word here – passion for Real Ale ever since.  After university Glen worked at his mum and dads (The Tower Hotel in Talgarth), running the public bar for them which is where all of that academic research became practical experience and customer service.

Don’t get the idea that this is some sort of beardy man cave though. This is a pub for all, young old, couples, workers – all are welcome and the common denominator is that they like a proper pub for proper people who like their beer to be interesting and taste of something. We chatted to Jon at the bar during “early doors” on Friday. He owns Toytastic the toyshop nearby and calls in for a pint after work. OK, he has got a beard, but otherwise he’s largely normal and very charming. Mike runs Trans Wales Trails, horseback trail riding based near Pengenffordd at the foot of the Black Mountains. He is a regular customer in my Mum and Dads pub at Talgarth where Glen learned his trade craft in working a bar. Mike always calls in on his occasional visits to Chepstow from the hills above Pengenffordd .There’s a northern saying that you can’t stand in a pub there for more than a minute without someone talking to you. At the Queens Head – make that a few seconds and after a few seconds more the regulars will also be congratulating you on your discerning choice of hostelry and telling you what a great pub this is.

Queens Head micropub
Queens Head micropub

Generally and not unreasonably being situated in Wales, Glen offers a wide and ever changing range of beers and ciders from the home nation. He’s a bit of an authority on small Welsh beers in fact and something of an almanac on the breweries they are made in. There’s a “when it’s gone, it’s changed” approach to stock and the result is a roving travelogue of Welsh craft beer, ably assisted and illustrated by a chalk board map of Wales hanging on the wall. It’s not all about Welsh beer though and when the context allows – like the Six Nations Rugby you’ll find suitably partisan guest beers from your own backyard.

There is of course good beer and cider, a warm and genuine welcome from a knowledgeable and enthusiastic landlord and great Welsh beers. But, there is something here that not all pubs have got. There was good conversation at the bar with nice and interesting people. You could hear what was being said because there’s no “musak” or escalating irritating digital pings or distracting light show from a Tardis in the corner offering Las Vegas style riches at the pull of a handle.

Queens Head micro pub
Queens Head micro pub

There are difficult choices of where to start given the range of beers on offer. You could of course go the logical/analytical route and start on the left working your way across during the night or, more responsibly, you could opt for the Queens Head beer tapas. Tapas (sampling the beers in third of pint measures) will be familiar to anyone who has been to a big beer festival, like the upcoming CAMRA Gloucester event (article coming soon). It helps you sample several new beers, without turning the evening into a train wreck. We tried Grey Trees’ JPR, a very nice IPA beer from the Cynon Valley of South Wales (Cynon Valley lies between Rhondda and the Merthyr Valley).

In Italy all bars offer “Aperitvo” to the early evening crowd, often vying with neighbouring bars for the reputation of the best or tastiest. It’s just a complimentary selection of tasty nibbles to go with a few drinks after work. It suits the Italian psyche of food at every opportunity, enjoyment, talking and above all – welcome. The Queens Head does it Gwent style with short dated food on the “offers” shelf from Marks & Spencer’s across the road – plump and tasty sausage rolls the night we were in!

Queens Head micro pub
Queens Head micro pub

When the new M & S opened about a year ago, regulars from the pub started doing their bit to reduce the food waste mountain by bringing in reduced price bargains to share out amongst the other patrons. Thus, the Yellow Label Club was born. In the Queens, as all over Italy, competition has set in and the goal to find the item with the greatest reduction is now a grudge match. Currently in the lead is another Mike who found a Banquet Pie reduced from ÂŁ25 to ÂŁ2.50.

There is a movement to “Save our Pubs”, a fine cause and never a more relevant sentiment than now. You can do your bit too – by drinking in them! Occasional aperitivo is one other way the Queens rolls out the welcome carpet. Saving pubs is important because we are only just now realising that the plight of all those great pubs, now gone, was a litmus, a precursor to what’s now happening in our high streets.

Queens Head micro pub
Queens Head micro pub

Going for a beer is many things. Going for a quick beer after work is a specific thing. It’s an opportunity to unwind and put the working day behind you before going home to family. Psychologists would say that it’s a chance for the brain to compartmentalise whatever has happened in the day as “work”, provide a clear separation between work and home and also to stop you boring the pants off the family with tales of the widget you made today that mysteriously appeared with the face of Jesus on it.

Queens Head micro pub
Queens Head micro pub

Perhaps though the Millennial Generation should be redefined? Perhaps they are in realty just a group of cross-generational discerning men and women who use their powers of research to seek out places like the Queens Head they heard about on the grapevine, who don’t need the hype but instead rely on their own ability to go there and use their eyes and quality of judgement to recognize the real deal when they see it.

Queens Head micropub
Queens Head micropub

We’ll be writing all of our Grand Tour Wye Valley postcards from here in the future…..

Head over to Glen’s Facebook page at https://www.facebook.com/queensheadchepstow/ and hit the “Like” button to support the pub. If you are part of the Twitterati – you’ll need this  @QueensChepstow you know what to do.

12 Moor Street, Chepstow. Call 07793 889613

Hillside Brewery goes from ABV to ABV

 

We were lucky enough to be invited to the launch of several new Hillside Brewery products last night! And what a very nice evening it was. Paul Williamson introduced three new products from his ever popular and ever growing brewery on the hill at Longhope, Gloucestershire.

Proof that Paul has Hillside Brewery written right through him.

Firstly we had the new HCL craft lager – that’s right lager – (4.3% ABV), served only slightly chilled so that all of the fabulous fruit aromas could come through. Next up, The Forest Falcon (4.6% ABV), a lovely golden ale with hints of spice and cherries. And, finally we had the introduction of Hillsides first foray into cider making with the HR8 & GL17  (6.4% ABV), a traditional cloudy farmhouse cider with a tangy, dry sharpness made from 100% apples – a real treat and one to watch for sure.

As Paul gave a presentation on the new products and chatted informally about them, family and staff from the brewery made sure that everyone’s glasses were charged to accompany the tasting notes. Here then, was a masterclass for the assembled beer aficionado’s in the production of craft ales (and now cider) from the beer geniuses up on the hill.

Paul Williamson launches new beers launch at Hillside Brewery.
Tasting and nibbles in the run up to presentations.

Also on hand to add even more interest to this very educational event was Mark Andrews from Charles Faram, hop factors, growers and merchants. Mark followed a short presentation with a lively Q&A session particularly on the new world beating experimental hops in development at the Herefordshire Farm. The Forest Falcon is the very first beer to use these hops in a commercial product!!

Paul Williamson launches new beers launch at Hillside Brewery.
Lively and informal Q&A session.

Paul Williamson finished the presentations with a quick recap of the last year at the Gloucestershire brewery (Hillside recently turned 1) before teasing the audience with the plans for the next 12 months. Plans, which included a home brewing completion where the winner will get to brew their winning recipe at Hillside! Paul and his team have already been tipped as one of the country’s top 4 new breweries to watch by a leading beer writer and this evening did nothing to dent our confidence that this is a craft producer going places.

But enough with education; Paul finished with the, all important and oft neglected, health benefits of beer drinking (in moderation) before the bread and cheese and a few more beer and cider tastings. All in all, not a bad way to spend a Tuesday evening.

Paul Williamson launches new beers launch at Hillside Brewery.
Relaxed atmosphere in the barn.

If you, or anyone you know, have been affected by reading this article and being missed off the invitation list for this launch event, make sure that you follow Paul and his endeavours via the web and their social media and I’m sure in return, you’ll get invited to the next one…..

 https://www.facebook.com/hillsidebrewery?fref=ts

https://twitter.com/Hillsidebrewery

#deanwye #craftale #craftcider

ANZAC Day beer special and The 3rd Gloucester CAMRA Beer & Cider Festival

beer, CAMRA, real ale, craft ale, ANZAC,

If you happen to be an Australian or a New Zealander, you’ll already know that 25th April is a very special day in the antipodean calendar. It is ANZAC Day and the remembrance of Australians and Kiwi’s who have died in conflict, this is a day deep in the down under psyche. Originally a day to remember those of the Australia and New Zealand Army Corps (ANZACS) who died in the failed attempt to capture the Gallipoli peninsula from the Ottoman Empire in April 1915 during the First World War. It was the first occasion that the joint expeditionary force took heavy casualties in that war and as such it has, ever since, been an important day for both nations.

beer, CAMRA, real ale, craft ale, ANZAC,
Hillsides special ANZAC beer for the 3rd Gloucester CAMRA Festival

Now though, ANZAC Day has come to be a more general day of remembrance for the dead and all of those who suffered in all campaigns and Aussies and Kiwi’s, wherever they are in the world, hold this day dear. In the UK there will be major events at the National Memorial Arboretum in Staffordshire and  I don’t think that I’ll ever forget the emotional tension at the ANZAC Day memorial at the Menin Gate in Ypres, Belgium a couple of years ago.

Essex Farm, copyrighted, war,
Essex Farm dressing station

And given that the dates of the 3rd CAMRA Gloucester Beer & Cider Festival coincide with ANZAC Day, and…the nominated festival charity is the Royal British Legion Poppy Appeal, our great friends and beer geniuses over at Hillside Brewery have come up with their own fitting tribute. Quite fitting that such a sombre day is being marked by the creation of something many of those from the southern hemisphere would appreciate very much – a great beer. Personally, I think that it is a great, and touching, opportunity to commemorate ANZAC Day and in doing so to help out the charity, based in this country, which has similar goals and very close links with the ANZAC associations.

The beer will be officially launched upon us at the festival, being held at the impressive Blackfriars venue, Gloucester. We had exclusive access to the new ANZAC beer and spent a very pleasant hour conducting a very in-depth and scientific tasting session whilst sitting in our shorts outside on a glorious spring day in the Forest of Dean & Wye Valley.

Fosters – it is not! This is a full bodied craft ale from Paul, Derek, Will and the boys. We served it slightly chilled – it being “scorchio” at tasting HQ – and although it has body it tasted light and refreshing, with clear citrus tones and with mango coming through onto the palate. As the beer warmed in the sun, those flavours persisted throughout the tasting, as did the fabulous hop aroma you would expect from a Craft Special beer from Hillside. That hop flavour and aroma is created using British Challenger for the bittering blended, very fittingly, with Galaxy (passion fruit and citrus) and Rakua (more tropical fruit aromas) from Australia and New Zealand for that long lasting aroma.

All in all, we thought it was a fantastic beer. It’s sad when you recall the story behind it but we think that all those ANZAC’s from back in the day would have appreciated the sentiment in their honour so make sure you try at least one – especially on the 25th.

3K5C5276-3

The 3rd CAMRA Gloucester Beer & Cider Festival kicks off proper on Friday 24th April and then you have to go back and do it all again on the 25th! Full information is on their website at http://www.gloucesterbeerfestival.org.uk/ and of course there is more information about all the beers from the Hillside stable at www.hillsidebrewery.com who also offer brewery tours and brewery experience days.

The product shot is a compilation done by us here in the WyeDean Deli Confidential studio. The back drop is a poppy cut into mild steel from the Essex Farm Dressing Station memorial site and the foreground is a shot of the battlefield debris as it would have looked and currently on display in the Tyne Cot Cemetery visitor centre, both of which are in the countryside around Ypres, Belgium

Official Brewery Tasting Notes:

On the nose is tropical fruit, pineapple and mango. The flavour is a full bodied, tropical fruit flavour with passion fruit, mango and pineapple with a caramel malt backbone with a slightly dry finish – leaving you wanting more. We have used Challenger which is a British hop for the bittering and Galaxy and Rakau from Australia and New Zealand for the flavour and aroma.Â